• preparing for your telehealth appointment

    Before you start your call, please keep your surroundings in mind - your healthcare provider may ask you to reschedule if you are in a distracting or unsafe environment. Your healthcare provider may be finishing up another visit when you connect, so if they do not join right away please stay on the call for a few minutes. All the necessary ques... continue reading

  • can i cancel or reschedule my telehealth appointment? 

    quick tip: log in to your  Hims or Hers > click "account" > "appointment" to see your scheduled appointments. Step by step: Log in to your Hims or Hers account Click the three lines on the upper right of your screen. For Hers accounts it will be "ACCOUNT" in the upper right.  Click "Appointments" in the menu bar and you will be able to view you... continue reading

  • what if i’m late for my telehealth appointment?

    Due to a high volume of patients and increasing wait times, it is important to be on time for your scheduled appointment. If you are late, your healthcare provider may ask you to reschedule your appointment. Please note, your healthcare provider may be finishing up another visit when you connect so make sure to stay on the call for a few minutes... continue reading

  • how do i join my telehealth appointment?

    Once you schedule your appointment you’ll receive a link via email where you can access your appointment at the scheduled time. For phone call appointments, the pin needed to access your appointment will be in this email. You’ll be able to navigate to your appointment at either www.forhims.com/appointment or www.forhers.com/appointment at the sc... continue reading

  • how can i message my healthcare provider?

    Quick Tips: log in > "Account" > "Messages" > select correct treatment channel > type your message > send! Direct link to your Messages: Hims / Hers If you have multiple treatment channels, be sure to scroll down and click on the specific treatment channel you want. That should take you to the appropriate channel in the secure messaging portal.... continue reading

  • what does "outstanding medical visit" mean?

    If you see 'outstanding medical visit' on your account, this means that your medical assessment has been completed, submitted, and is waiting for review or is currently being reviewed by a provider. Please allow a minimum of 48 hours after you complete your assessment for this review to take place. Once the review has been completed we'll send o... continue reading