when is my next delivery?
You can find your next processing date by heading to account > orders. Once your next order has processed, you will be able to find tracking information here as well! continue reading
why is my next delivery so far away?
Your account will always display the date when your next kit is set to process. If this is your first kit and we're already getting it ready for you, your account will show the date when your second kit will be ready to ship out next month. continue reading
how do i snooze, customize or cancel my next order?
how do i adjust the refill date of my next shipment? Not quite ready for your next shipment to bill and process? Do you need your order to ship out a bit early this month? You can move your next billing date by clicking on 'Need your refill right now?', 'Change Shipping Date', or 'Snooze', no problem! If you have any issues with that, just... continue reading
how do i reactivate my subscription?
You can always reactivate your subscription by logging into your account and heading to 'account' > 'subscriptions'. Just select 'reactivate' to turn your subscription back on. If you need assistance, our support team is always happy to help. continue reading