• how do i update my payment information?

    Quick Tip: visit either Hims or Hers > sign in / login > account > profile > payment methods > add new payment method > submit. Updating your payment information is an easy, simple process. We've laid out the steps in a detailed guide below! Important Notes: If you receive notification about a failed payment, we will attempt to charge your card... continue reading

  • how do i update my shipping information?

    Quick Tip: visit either Hims or Hers > sign in / login > account > subscriptions > update shipping address under "edit account" for each subscription > save. Maybe you've moved recently. Or maybe you'd prefer your orders to be delivered elsewhere. Read on for a step-by-step guide on how to update your shipping address! Important Notes: Do you h... continue reading

  • how do i log into my account?

    Quick Tips HIMS: head to Hims website > click on menu icon (top right) > click "Sign in" (top right) > enter email & password > click "Sign In" button at the bottom. HERS: head to Hers website > click on LOGIN button (top right) > enter email & password > click "Sign In" at the bottom. Still unsure? Read on for a step-by-step guide! Important No... continue reading

  • how do i reset my password?

    Quick Tip: On the login page, click "Forgot Password?" > enter the email address you use to log in > click "Reset Password" > check email (including spam folder) > follow reset link in email > enter new password in reset form > click "Reset Password" to save. We've all been there—it happens. Here's our step-by-step guide on how to get you back o... continue reading

  • how do i update my contact information?

    Quick Tip: sign into Hims or Hers account > click "Account" > "Profile" > down arrow icon for "Profile" section > "EDIT" > update phone number or email > "Save Changes" Whether you have new phone number or a different email address you'd like to use, we're here to help. Read on for our step-by-step guide on how to update your contact information... continue reading