• how do i update my payment information?

    Quick Tip: visit either Hims or Hers > sign in / login > account > profile > payment method > update payment method > enter details > submit. Updating your payment information is an easy, simple process. We've laid out the steps in a detailed guide below! Important Notes: If you receive notification about a failed payment, we will attempt to ch... continue reading

  • how do i update my shipping information?

    Quick Tip: visit either Hims or Hers > log in > "Account" > "Subscriptions" > "Manage" > "Change shipping address" > "Save changes" > repeat if you have multiple subscriptions. Maybe you've moved recently. Or maybe you'd prefer your orders to be delivered elsewhere. Read on for a step-by-step guide on how to update your shipping address! Importa... continue reading

  • how do i log into my account?

    Quick Tips HIMS: head to Hims website > click on menu icon (top right) > click "Sign in" (top right) > enter email & password > click "Sign In" button at the bottom. HERS: head to Hers website > click on LOGIN button (top right) > enter email & password > click "Sign In" at the bottom. Still unsure? Read on for a step-by-step guide! Important No... continue reading

  • how do i reset my password?

    Quick Tip: On the login page, click "Forgot Password?" > enter the email address you use to log in > click "Reset Password" > check email (including spam folder) > follow reset link in email > enter new password in reset form > click "Reset Password" to save. We've all been there—it happens. Here's our step-by-step guide on how to get you back o... continue reading

  • how do i update my contact information?

    Quick Tip: sign into Hims or Hers account > click "Account" > "Profile" > look for "Account Details" section > click "Edit" > update phone number or email > click "Save changes" Whether you have new phone number or a different email address you'd like to use, we're here to help. Read on for our step-by-step guide on how to update your contact in... continue reading