• are the medications you prescribe safe?

    All the medications our doctors prescribe have been FDA approved at specific doses. Physicians are permitted to prescribe a medication at other dosages as off-label use when they determine it is medically appropriate. It is important that you answer all questions truthfully and completely, and review the treatment plan and any potential side eff... continue reading

  • is this a safe way to receive treatment?

    Telemedicine is an increasingly common way to receive a remote diagnosis and treatment from trusted medical professionals. Through this service, which is guided by clinical guidelines, patients have a safe, cost-effective way to receive medical advice. continue reading

  • i need a shipment sooner than expected

    If you need your order to ship out a bit early, you can move your next billing date by clicking on 'Need your refill right now?' or 'Change Shipping Date.' If you find you do need help adjusting your shipping date, please reach out to our customer support team and we can move your next refill date up for you.  If you would like to inquire about ... continue reading

  • how can i get a refill on my prescription?

    how do refills work? Your refills will be automatically charged and sent out on your refill date (30, 60 or 90 days) for the duration of your prescription from the date your last order processed. Shipping cadence can very depending on your prescription, but you can always find your next processing date by heading to your Hims or Hers account and... continue reading

  • what is off-label drug use?

    When a doctor prescribes medication for off-label use, this means that the physician is prescribing a drug in a way that is different than what is in the FDA approved labeling for the drug. When the FDA approves a drug, the approved labeling specifies, among other things, the diseases or conditions for which the drug has been approved by the FD... continue reading

  • can I use an outside prescription?

    Right now, the Hims & Hers platforms are not set up to accept outside prescriptions. This means that even if your primary care provider has already written a prescription for you, we will still need you to complete a medical assessment when you place your order.  continue reading

  • can I use my hsa, hra or fsa?

    Health savings accounts, health reimbursement accounts and flexible spending accounts each have specific requirements for reimbursement. We recommend consulting with a qualified accountant or tax professional to determine your eligibility for reimbursement. hims and hers does not provide itemized receipts.  continue reading

  • how does telemedicine work?

    Telemedicine allows patients to receive a remote diagnosis and treatment from trusted medical professionals. Through this service, which is guided by clinical practice guidelines, patients have a safe, cost-effective way to receive medical advice. continue reading

  • can i mix medications?

    As this will vary from person to person (depending on the type of medication you’re taking) please consult with your provider using our secure messaging platform. continue reading