• money back guarantee terms and conditions

    Refunds per the money back guarantee can only be requested between the following days (otherwise known as “the refund period”) for these products: Finasteride purchased through Hims between 90 and 180 days Prescription Acne or Anti-Aging creams purchased through Hims & Hers between 60 and 90 days You are eligible for a full refund of the presc... continue reading

  • what is hims?

    Hims is a men’s wellness brand dedicated to empowering men to be the best version of themselves through proactivity around health and preventative self-care. With Hims, men have easier and more affordable access to FDA-approved, medical-grade products across an array of categories including skin, hair loss and sexual wellness. Medical providers ... continue reading

  • is hims & hers a subscription service?

    hims & hers is a subscription service with several custom cadence options (depending on the product), though a-la-carte items can be purchased at any time from our shop. The only items available for purchase without a subscription are over-the-counter items. Shipment frequency depends on the prescription and cannot be individually customized.   ... continue reading

  • what makes hers different?

    We take an all-encompassing approach to women’s wellness. Hers offers compelling and educational content, access to a full range of medical-grade products at an affordable price point, and hassle-free access to medical team. continue reading

  • can I use hims & hers?

    Certain products available through the Hims & Hers sites can only be purchased with a prescription. All prescription medication orders placed through Hims & Hers are reviewed by a medical provider, with whom patients are connected online once their order is submitted. The medical provider will evaluate the patient and determine whether a prescri... continue reading

  • how was hims & hers developed?

    Prior to launch, our team spent a year researching the medicine behind our product roster, both hair loss products available at launch, and new product categories that we plan to expand to in the coming months. We worked with a staff of credible experts in the space - including dermatologists, urologists and general practitioners - to identify F... continue reading

  • what makes hims different?

    We take an all-encompassing approach to men’s wellness. Hims offers compelling and educational content, access to a full range of medical-grade products at an affordable price point, and hassle-free access to medical team. continue reading

  • do you test on animals?

    hims & hers is committed to acting responsibly, which is why our brands do not test products or ingredients on animals. We also do not commission any external parties to test products on animals on their behalf. All of our non-prescription products are certified by PETA and leaping bunny cruelty free.  continue reading