• how do i dispose of my medication? 

    We currently do not accept prescription medication returned to us–regardless of them being unused, unopened or damaged in any event. Because of this we recommend following FDA guidelines on how to properly dispose of medications.  Please follow this link to the Food & Drug Administration (FDA)'s website to watch a short video on how to do this. ... continue reading

  • how do i renew my prescription?

    Quick Tip: if a follow-up visit link has been emailed to you already, click the link in your email > complete your visit > wait for your provider to respond. Your prescription may be due for a renewal. Maybe your prescription has expired, maybe you've run out of your refills. No matter the reason, we can help. Important Notes: Do you have refi... continue reading

  • can i increase my dosage?

    You can request to increase the dosage of your medication at any time, such as during a renewal visit, but only for certain treatments. Keep in mind as well that any potential change to your prescription is at the discretion of your medical provider based on your health information. To make this request, please let the provider know via the secu... continue reading

  • can i get a copy of my medical records or prescription?

    The short answer is yes, you can request a copy of your medical records or prescription at any time. We recommend that you share any updates to your medical history, including any new medications, with your primary care provider. To get started, please let us know via our secure messaging portal in your Hims or Hers account! See our article "how... continue reading

  • how can i transfer my prescription?

    How can I transfer my prescription to a local pharmacy? While we have chosen to work with specific pharmacies to offer our products at low prices and make the process convenient for our customers, we understand that you may want to receive your treatments elsewhere. If you have an active subscription with us for a prescription treatment, we can... continue reading