my orders
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is your packaging discreet?
In short, yes! Most Hims & Hers products ship in a brown corrugated box with the letter "h" on one side. Please note, however, that the type of packaging you receive is subject to availability. If the brown corrugated box is unavailable, we will use a padded mailer envelope in brown (paper) or white. Since Hims & Hers has many different offering... continue reading
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what is your refund policy?
You can cancel your subscription or change your next refill process date at any time, but we ask that you send us a clear request at least 48 hours prior to your next order process date. We cannot guarantee a refund if you request cancellation after the pharmacy has processed your order. Please see the article "how do i snooze or cancel my next ... continue reading
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how does shipping work?
How fast is shipping? Once the pharmacy finishes processing your order, delivery typically takes 2-5 business days depending on the shipping carrier and your location. We are, however, experiencing some longer shipping times and delays due to global supply chain issues, adverse weather events, and delays with shipping carriers. When your order s... continue reading
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where's my order?
Tracking Information Once an order ships, you should receive tracking information in your email inbox. As soon as we get more details from the carrier, you'll see the tracking history updated on that page. You can also find this by logging into your account and clicking "Orders" on the account menu. Once the pharmacy finishes processing your or... continue reading
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What is your return policy?
We do not accept returns, as we cannot and will not reuse anything that is returned to us due to the nature of all our products. If you are unhappy with the product or did not receive what you expected, please contact us. If you are reporting a product issue, please check out our "Product Issues" section for most common questions regarding our ... continue reading
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how do i update my shipping information?
Log in to your Hims or Hers account. Not sure how to do this? Take a look at this article: how do i log into my account? Click "Subscriptions". You will brought to a page with an overview of all your subscriptions. Scroll down to the subscription you'd like to update Click "Manage" to be taken to the Subscription details page of that su... continue reading
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Why hasn't my order processed yet?
For prescription orders, if it has been over 24 hrs since completing your medical assessment, please be sure to check for any outstanding requests from the provider in these two places: The secure messaging portal in your account: please check and thoroughly review any messages you may have received from the provider. There may be questions or... continue reading
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Why is my order being returned to sender?
If your package is on its way back to the sender, it may be that the carrier was not able to deliver to the address we have on file. Please double check your shipping address on your Hims or Hers account. If you have multiple subscriptions, please check the address on each subscription. For more information, see: "how do i update my shipping inf... continue reading