• how does shipping work?

    If you want to know about about shipping, we can help. Read on to view our answers to some of the most common shipping questions we receive. Wondering where your order is? See: where's my order? How fast is shipping? Once the pharmacy finishes processing your order, delivery typically takes 2-5 business days depending on the shipping carrier and... continue reading

  • what is your refund policy?

    You can cancel your subscription or change your next refill process date at any time, but we ask that you send us a clear request at least 48 hours prior to your next order process date. We cannot guarantee a refund if you request cancellation after the pharmacy has processed your order. Please see the article "how do i snooze or cancel my next ... continue reading

  • is your packaging discreet?

    In short, yes! Most Hims & Hers products ship in a brown corrugated box with the letter "h" on one side. Please note, however, that the type of packaging you receive is subject to availability. If the brown corrugated box is unavailable, we will use a padded mailer envelope in brown (paper) or white. Since Hims & Hers has many different offering... continue reading

  • what does "outstanding medical visit" mean?

    If you see 'outstanding medical visit' on your account, this means that your medical assessment has been completed, submitted, and is waiting for review or is currently being reviewed by a provider. Please allow a minimum of 48 hours after you complete your assessment for this review to take place. Once the review has been completed we'll send o... continue reading

  • where's my order?

    Quick Tip: once an order ships, you should receive tracking information in your email inbox. You can also see your orders by logging into your account and heading to > "Account" > "Orders" Where exactly is my order? When your order ships, you'll receive an email with a link to your tracking information. As soon as we get more details from the ca... continue reading