• what should i have ready when i contact support?

    For your security, we will need to confirm one order ID and your date of birth before we are able to make any changes to, or provide information regarding your account. Your order ID can be found in the email we sent titled "your hims order confirmation" or "your hers order confirmation."     continue reading

  • how and when can I contact support?

    For the fastest resolution, please use our help center Email Complete our contact form here Phone 1(800) 368-0038 7 days/wk - 5am to 8pm PST **Please know you will be required to verify your identity as the account holder in addition to confirming a shipment or order ID. You can find your order ID and/or shipment numbers by logging into your hi... continue reading