how does this work?
First, you will complete an online questionnaire to gather info for your healthcare provider about your symptoms and medical history. We will then match you with a licensed provider who will review the information you provide and evaluate your treatment options. Your provider might follow up with questions which you can respond to using our secu... continue reading
who can use hers products?
Hers hair loss products (including Latisse) are only for women and recommended for patients ages 18+ Hers birth control products are only for women and recommended for patients ages 18 - 50 Hers skincare products are for men and women ages 18+ Hers cold sore and genital herpes products are for men and women ages 18+ Off-label performance anxiety... continue reading
do I need a prescription?
Prescription products available through the hims and hers platforms cannot be purchased without a prescription. We make the process of getting the necessary prescription for prescription products such as Birth Control or Sildenafil as convenient as possible. Our network of doctors will assess your specific needs and provide the appropriate pres... continue reading
will I speak with a medical provider?
Every order that contains a prescription treatment will require an online medical visit with a healthcare provider to ensure you get the best and most appropriate treatment. You can ask the provider questions anytime by using our secure messaging platform found on your account. continue reading
how do I sign up for a trial?
While discounted prices are not available for all of our subscription products, promos may be available from time to time on our site or on social media, so definitely keep an eye out! Note that all of our kits and prescriptions are recurring monthly subscriptions and promotional prices usually only cover the first month. Following months will b... continue reading
why do you need my ID to process my order?
A valid government ID is required when purchasing any prescription medication, as the doctor will need to verify your identity before they can determine if prescription medication is right for you. Your personal identifying information, medical history or ID will never be shared outside of our secure system. ID is not required when purchasing o... continue reading
what payment methods do you accept?
We accept all major credit cards. Charges to HSA and FSA cards may be rejected by the card issuer. continue reading
i'm having trouble taking or uploading a picture
If you started your visit from within Facebook, Instagram or another application, it is sometimes not possible to access the camera to take a photo for your visit. Try resuming your visit in another browser like Safari or Chrome, or on your desktop computer. If you have tried to submit your photos and it seems like nothing is happening, this can... continue reading
will insurance cover prescriptions for hims & hers?
Insurance coverage varies depending on the prescription and plan. While hims & hers products will not be covered under insurance, they are available at 50-80% off retail cost, making them more affordable and accessible to consumers. continue reading
where is hers available?
The Hims and Hers platform is now available to all US states!* Psychiatry available in select states. *Excepting Puerto Rico continue reading
where is hims available?
The Hims and Hers platform is now available to all US states!* Select Hims treatments are also available in the UK. Psychiatry available in select states. *Hims & Hers is not available in Puerto Rico at this time continue reading
who can use hims products?
Hims hair loss products are only for men and recommended for patients ages 18+ Hims premature ejaculation products (sertraline) are only for men and recommended for patients ages 21+ Hims erectile dysfunction products (sildenafil, stendra, viagra & tadalafil) are only for men and recommended for patients 18+ Hims acne and aging products are for ... continue reading