• how do i update my payment information?

    Quick Tip: visit either Hims or Hers > sign in / login > account > profile > payment method > update payment method > enter details > submit. Head over to the Hims or Hers website and log into your account. Not sure how to do this? Take a look at this article: how do i log into my account? Hims account: once logged in, click on the "hamburge... continue reading

  • when will i be charged?

    Quick Tip: visit either Hims or Hers > sign in / login > account > subscriptions > under "Next order date" will show the date when you will be charged next. Your billing cycle will depend on the subscription plan you choose– we offer monthly, quarterly, semi-annual and annual subscriptions. If you choose a monthly subscription, you'll be charged... continue reading

  • what happens if my payment is declined?

    If your payment is declined, we'll send you an email notification with instructions on how to update your payment information. After updating your payment information we will attempt to charge your card after 24 hours. If you don't update your information within a certain timeframe, your next order will not be able to process in time and will co... continue reading

  • what payment methods do we accept?

    Our processor Stripe, Inc. accepts all major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. continue reading