my subscription

  • how do i add or remove items on my subscription kit?

    Maybe you're subscribed to a bundle and no longer want one of the items. Maybe you removed something and now want to add it back. Either way, you can take control over your next order on your Subscriptions page. To learn how to view your subscriptions, scroll down to the last section of this article. The Steps: On the subscriptions page, scroll... continue reading

  • when is my next delivery?

    Quick Tip: log in > click "Account" > "Subscriptions" to see your next order process date. If you have multiple subscriptions, be sure to check each one. Planning ahead? You can check the next order process date by following our guide below. Important Notes: Direct link to your Subscriptions page: Hims / Hers Once your next order ships out, y... continue reading

  • how do i snooze or cancel my next order?

    You can take control over your next order using the various options on your Subscriptions page. To learn how to view your subscriptions, scroll down to the last section of this article. how do i snooze or change the date of my next order? Not quite ready for your next shipment? Or do you need your order to ship out a bit early this month? We... continue reading

  • how do i reactivate my subscription?

    Quick Tips: log in > "Account" > "Subscriptions" > scroll to the subscription you want to reactivate > "Reactivate subscription" > "Yes, reactivate" > all done! Ready to start again? Read on for a step-by-step guide on how to reactivate your subscription. Step 1: Finding Your Subscription First, head over to the Hims or Hers website and log int... continue reading

account settings

  • how do i update my payment information?

    Quick Tip: visit either Hims or Hers > sign in / login > account > profile > payment method > update payment method > enter details > submit. Updating your payment information is an easy, simple process. We've laid out the steps in a detailed guide below! Important Notes: If you receive notification about a failed payment, we will attempt to ch... continue reading

  • how do i update my shipping information?

    Quick Tip: visit either Hims or Hers > log in > "Account" > "Subscriptions" > "Manage" > "Change shipping address" > "Save changes" > repeat if you have multiple subscriptions. Maybe you've moved recently. Or maybe you'd prefer your orders to be delivered elsewhere. Read on for a step-by-step guide on how to update your shipping address! Importa... continue reading

  • how do i log into my account?

    Quick Tips HIMS: head to Hims website > click on menu icon (top right) > click "Sign in" (top right) > enter email & password > click "Sign In" button at the bottom. HERS: head to Hers website > click on LOGIN button (top right) > enter email & password > click "Sign In" at the bottom. Still unsure? Read on for a step-by-step guide! Important No... continue reading

  • how do i reset my password?

    Quick Tip: On the login page, click "Forgot Password?" > enter the email address you use to log in > click "Reset Password" > check email (including spam folder) > follow reset link in email > enter new password in reset form > click "Reset Password" to save. We've all been there—it happens. Here's our step-by-step guide on how to get you back o... continue reading

  • how do i update my contact information?

    Quick Tip: sign into Hims or Hers account > click "Account" > "Profile" > look for "Account Details" section > click "Edit" > update phone number or email > click "Save changes" Whether you have new phone number or a different email address you'd like to use, we're here to help. Read on for our step-by-step guide on how to update your contact in... continue reading