my subscription

  • when is my next delivery?

    You can find your next processing date by heading to account > orders. Once your next order has processed, you will be able to find tracking information here as well! continue reading

  • how do i snooze, customize or cancel my next order?

      how do i adjust the refill date of my next shipment? Not quite ready for your next shipment to bill and process? Do you need your order to ship out a bit early this month? You can move your next billing date by clicking on 'Need your refill right now?', 'Change Shipping Date', or 'Snooze', no problem! If you have any issues with that, just... continue reading

  • how do i reactivate my subscription?

    You can always reactivate your subscription by logging into your account and heading to 'account' > 'subscriptions'. Just select 'reactivate' to turn your subscription back on.  If you need assistance, our support team is always happy to help.  continue reading

account settings

  • how do i update my payment information?

    Quick Tip: visit either Hims or Hers > sign in / login > account > profile > payment methods > add new payment method > submit. Updating your payment information is an easy, simple process. We've laid out the steps in a detailed guide below! Important Notes: If you receive notification about a failed payment, we will attempt to charge your card... continue reading

  • how do i update my shipping information?

    Quick Tip: visit either Hims or Hers > sign in / login > account > subscriptions > update shipping address under "edit account" for each subscription > save. Maybe you've moved recently. Or maybe you'd prefer your orders to be delivered elsewhere. Read on for a step-by-step guide on how to update your shipping address! Important Notes: Do you h... continue reading

  • how do i log into my account?

    Quick Tips HIMS: head to Hims website > click on menu icon (top right) > click "Sign in" (top right) > enter email & password > click "Sign In" button at the bottom. HERS: head to Hers website > click on LOGIN button (top right) > enter email & password > click "Sign In" at the bottom. Still unsure? Read on for a step-by-step guide! Important No... continue reading

  • how do i reset my password?

    Quick Tip: On the login page, click "Forgot Password?" > enter the email address you use to log in > click "Reset Password" > check email (including spam folder) > follow reset link in email > enter new password in reset form > click "Reset Password" to save. We've all been there—it happens. Here's our step-by-step guide on how to get you back o... continue reading

  • how do i update my contact information?

    Quick Tip: sign into Hims or Hers account > click "Account" > "Profile" > down arrow icon for "Profile" section > "EDIT" > update phone number or email > "Save Changes" Whether you have new phone number or a different email address you'd like to use, we're here to help. Read on for our step-by-step guide on how to update your contact information... continue reading