my subscription

  • how do i snooze or cancel my next order?

    how do i snooze or change the date of my next order? Not quite ready for your next shipment? Or do you need your order to ship out a bit early this month? We're happy to offer three options. Please note that some of these options may not always be visible on mobile or in smaller windows: Open up the Hims or Hers website and log into your ac... continue reading

  • How do I add or remove items on my subscription?

    How can I view my subscriptions? Head over to this page here: Hims / Hers and log in to get started. These links should take you directly to the Subscriptions page on your account. If you are not already signed in, you will need to do so before following the links. Open up the Hims or Hers website and log into your account. Not sure how to log... continue reading

  • how can i get a refill on my prescription?

    You can check the next refill process date on the Subscriptions page of your account.  Log in to your Hims or Hers account. Hims account: Click on the menu icon at the top right corner of the page (three horizontal lines) to pull up the black sidebar. On this, click "Account". Hers account: Click on the "ACCOUNT" button at the top right corn... continue reading

  • when is my next delivery?

    Head over to the Hims or Hers website and log into your account. Hims account: Click on the menu icon at the top right corner of the page (three horizontal lines) to pull up the black sidebar. On this, click "Account". Hers account: Click on the "ACCOUNT" button at the top right corner of the page (white button to the left of the cart symbol... continue reading

  • how do i reactivate my subscription?

    Log into your Hims or Hers account. Not sure how to do this? Take a look at this article: "how do i log into my account?" Click on "Subscriptions". Click on the "Reactivate subscription" button for the product you would like to reactivate. This should prompt a small window to pop-up on your screen asking you to confirm this decision. Click... continue reading

billing information

  • how do i update my payment information?

    Head over to the Hims or Hers website and log into your account. Not sure how to do this? Take a look at this article: how do i log into my account? Click on "Profile" Scroll down until you see "Payment Method" You will see your card information and a button that says "Update payment method" If there is no payment method on your account, ... continue reading

  • when will i be charged?

    Login to your Hims or Hers account Hims account: Click on the menu icon at the top right corner of the page (three horizontal lines) to pull up the black sidebar. On this, click "Account". Hers account: Click on the "ACCOUNT" button at the top right corner of the page (white button to the left of the cart symbol).  Under the "Subscriptions"... continue reading

  • what happens if my payment is declined?

    If your payment is declined, we'll send you an email notification with instructions on how to update your payment information. After updating your payment information we will attempt to charge your card after 24 hours. If you don't update your information within a certain timeframe, your next order will not be able to process in time and will co... continue reading

  • what payment methods do we accept?

    Our processor Stripe, Inc. accepts all major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. If you have any additional questions, please don't hesitate to let us know! We're here for you.Live Chat: Click the "Help" bubble at the bottom left.Hours: 7 days a week, 5AM to 8PM Pacific Time continue reading

account settings

  • how do i log into my account?

    Don't remember your password? Simply click on "Forgot Password?" below the text fields for your login information. You can learn more in this article here: how do i reset my password? Navigating the Website Open your browser on your desktop or mobile device. Go to https://www.forhims.com/ for Hims or to https://www.forhers.com/ for Hers. On t... continue reading

  • how do i reset my password?

    Head over to the Hims or Hers website. Look for the sign in button, it will look different depending on the site you are using. On the Hims website, click on the menu icon (three horizontal lines) at the top right and then the black "Sign in" button when the black sidebar menu appears. On the Hers website, click on the "LOGIN" button at the ... continue reading

  • how do i update my contact information?

    Finding the Profile Dashboard Log into your Hims or Hers account. Not sure how to do this? Take a look at this article: how do i log into my account? Hims account: once logged in, click on the menu icon at the top right corner of the page ("hamburger-shaped," three horizontal lines) to pull up the black sidebar. On this, click "Account" to b... continue reading