my subscription

  • when is my next delivery?

    You can find your next processing date by heading to account > orders. Once your next order has processed, you will be able to find tracking information here as well! continue reading

  • why is my next delivery so far away?

    Your account will always display the date when your next kit is set to process. If this is your first kit and we're already getting it ready for you, your account will show the date when your second kit will be ready to ship out next month.  continue reading

  • how do i snooze, customize or cancel my next order?

    you can change your shipping address, customize your subscription or snooze your order right from your subscriptions page! Just log into your account and head to your subscriptions. Each subscription has it's own address, so if you want them all to go to the same place make sure you adjust accordingly! Here's an example of what your page may... continue reading

  • how do i reactivate my subscription?

    You can always reactivate your subscription by logging into your account and heading to 'account' > 'subscriptions'. Just select 'reactivate' to turn your subscription back on.  If you need assistance, our support team is always happy to help.  continue reading

account settings

  • how do i log into my account?

    From a computer: Go to or In the upper right hand corner, click on log in Enter email address & password  If you've forgotten your password, please click on "forgot password" below the log in section from a mobile device: Go to or In the upper left hand corner, click on the 3 horizontal lines Cl... continue reading

  • how do I update my credit card?

    You can update your payment information any time by logging into your account at or and head to your profile, then click on, "add a new payment method". If you are having any issues updating your payment for an existing subscription, shoot us a note.      continue reading

  • can I change my email?

    No problem! You can reach out to us at any time to update your account details by calling: hims 1(800) 368-0038 hers 1(833) 368-6400   continue reading

  • how do I reset my password?

    You can request a password reset by clicking on "login" followed by "forgot password?" From there, enter the email that you use to login to your account and click "request password reset".  You will receive a link in your email!  If you submit more than one request, only the most recent link will be active, so be sure to use the most recent emai... continue reading

  • how do i update my account information?

    how do i adjust my shipping information? You can update your address at any time by logging into your account and clicking subscriptions. There you'll find a button where you can adjust the shipping address for each subscription. Please note - we ask that edits are made a minimum of 48 hours before your next order is set to ship to ensure the ch... continue reading