the other stuff 💪
i'm a doctor. how can i work with hims & hers?
We are actively adding physician professionals on our telemedicine platform. If interested, please provide us with your information here. Requirements: Board certification in one of the following specialties: family medicine, internal medicine, gynecology, urology or dermatology One -to- two years of experience post-residency or fellowship ... continue reading
what should i have ready when i contact support?
For your security, we will need to confirm one order ID and your date of birth before we are able to make any changes to, or provide information regarding your account. Your order ID can be found in the email we sent titled "your hims order confirmation" or "your hers order confirmation." continue reading
how and when can I contact support?
For the fastest resolution, please use our help center Email Complete our contact form here Phone 1(800) 368-0038 7 days/wk - 5am to 8pm PST **Please know you will be required to verify your identity as the account holder in addition to confirming a shipment or order ID. You can find your order ID and/or shipment numbers by logging into your hi... continue reading
when can i expect a response from my doctor?
You can expect a response from your doctor within 1 business day, but typically sooner. Please note that this platform is not conducted over a live chat, but you will receive an email as soon as your doctor messages you. continue reading
i have a question for my doctor
If you have any questions related to your treatment or can answer yes to any of the below questions, please check in with your doctor through our secure messaging portal. Have you started taking any new medications? Have you experienced any new allergies? Have you experienced any side effects? Have you been in the hospital or have you started u... continue reading