hims & hers

  • money back guarantee terms and conditions

    You are eligible to receive a full refund of the amount you paid for a 90-day supply of the products covered by the money-back guarantee (see product list below) if you satisfy the terms and conditions described below.   Full refund of purchase price paid for first 90 days’ supply of acne cream, cleanser, and moisturizer is available for custom... continue reading

  • what is hims?

    hims is a men’s wellness brand dedicated to empowering men to be the best version of themselves through proactivity around health and preventative self-care. With hims, men have easier and more affordable access to FDA-approved, medical-grade products across an array of categories including skin, hair loss and sexual wellness. Doctors may also r... continue reading

  • is hims & hers a subscription service?

    hims & hers is a subscription service with several custom cadence options (depending on the product), though a-la-carte items can be purchased at any time from our shop. The only items available for purchase without a subscription are over-the-counter items. Shipment frequency depends on the prescription and cannot be individually customized.   ... continue reading

  • what makes hers different?

    We take an all-encompassing approach to women’s wellness. hers offers compelling and educational content, access to a full range of medical-grade products at an affordable price point, and hassle-free access to medical team. continue reading

  • can women use hims?

    hims prescription hair and sex medications are tailored for men’s personal care needs. Specifically, hims’ prescriptions and recommended dosages are designed for a man’s body. While women can use the skin prescriptions, most women would benefit from our Hers prescription skin treatments which have been developed specifically for them. hims reco... continue reading

  • how was hims & hers developed?

    Prior to launch, our team spent a year researching the medicine behind our product roster, both hair loss products available at launch, and new product categories that we plan to expand to in the coming months. We worked with a staff of credible experts in the space - including dermatologists, urologists and general practitioners - to identify F... continue reading

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getting started

  • how does this work?

    First, you will complete an online questionnaire to gather info for your healthcare provider about your symptoms and medical history. We will then match you with a licensed provider who will review the information you provide and evaluate your treatment options. Your provider might follow up with questions which you can respond to using our secu... continue reading

  • who can use hers products?

    hers hair loss products (including Latisse) are only for women and recommended for patients ages 18+ hers birth control products are only for women and recommended for patients ages 18 - 50 hers sex products (such as addyi) are only for women and recommended for patients ages 18 - 55 hers skincare products are for men and women ages 18+ hers col... continue reading

  • do I need a prescription?

    Prescription products available through the hims and hers platforms cannot be purchased without a prescription.  We make the process of getting the necessary prescription for prescription products such as Birth Control or Sildenafil as convenient as possible. Our network of doctors will assess your specific needs and provide the appropriate pres... continue reading

  • will I speak with a medical provider?

    Every order that contains a prescription treatment will require an online medical visit with a healthcare provider to ensure you get the best and most appropriate treatment. You can ask the provider questions anytime by using our secure messaging platform found on your account. continue reading

  • how do I sign up for a trial?

    While discounted prices are not available for all of our subscription products, promos may be available from time to time on our site or on social media, so definitely keep an eye out! Note that all of our kits and prescriptions are recurring monthly subscriptions and promotional prices usually only cover the first month. Following months will b... continue reading

  • why do you need my ID to process my order?

    A valid government ID is required when purchasing any prescription medication, as the doctor will need to verify your identity before they can determine if prescription medication is right for you. Your personal identifying information, medical history or ID will never be shared outside of our secure system.  ID is not required when purchasing o... continue reading

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