hims & hers

  • money back guarantee terms and conditions

    Refunds per the money back guarantee can only be requested between the following days (otherwise known as “the refund period”) for these products: Finasteride purchased through Hims between 90 and 180 days after the first shipment was delivered Sildenafil purchased through Hims between 30 and 60 days after the first shipment was delivered Tadal... continue reading

  • is hims & hers a subscription service?

    hims & hers is a subscription service with several custom cadence options (depending on the product), though a-la-carte items can be purchased at any time from our shop. The only items available for purchase without a subscription are over-the-counter items. Shipment frequency depends on the prescription and cannot be individually customized.   ... continue reading

  • do you test on animals?

    hims & hers is committed to acting responsibly, which is why our brands do not test products or ingredients on animals. We also do not commission any external parties to test products on animals on their behalf. All of our non-prescription products are certified by PETA and leaping bunny cruelty free.  continue reading

getting started

  • who can use hers products?

    Hers hair loss products (including Latisse) are only for women and recommended for patients ages 18+ Hers birth control products are only for women and recommended for patients ages 18 - 50 Hers skincare products are for men and women ages 18+ Hers cold sore and genital herpes products are for men and women ages 18+ Off-label performance anxiety... continue reading

  • do i need a prescription?

    Certain products available through the hims and hers platforms can only be purchased with a prescription from a qualified medical provider. To access these products, you must first consult with a medical provider through our platform.   We make this process simple and convenient. Through our platform, you can access a network of providers who ca... continue reading

  • will i speak with a medical provider?

    Every order that contains a prescription treatment will require an online medical visit with a healthcare provider to ensure you get the best and most appropriate treatment. You can ask the provider questions anytime by using our secure messaging platform found on your account. continue reading

  • how do i sign up for a trial?

    While discounted prices are not available for all of our subscription products, promos may be available from time to time on our site or on social media, so definitely keep an eye out! Note that all of our kits and prescriptions are recurring monthly subscriptions and promotional prices usually only cover the first month. Following months will b... continue reading

  • i'm having trouble taking or uploading a picture

    If you started your visit from within Facebook, Instagram or another application, it is sometimes not possible to access the camera to take a photo for your visit. Try resuming your visit in another browser like Safari or Chrome, or on your desktop computer. If you have tried to submit your photos and it seems like nothing is happening, this can... continue reading

  • will insurance cover prescriptions for hims & hers?

    Insurance coverage varies depending on the prescription and plan. While hims & hers products will not be covered under insurance, they are available at 50-80% off retail cost, making them more affordable and accessible to consumers. continue reading

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