my telemedicine appointment

  • preparing for your telemedicine appointment

    Before you start your call, please keep your surroundings in mind - your healthcare provider may ask you to reschedule if you are in a distracting or unsafe environment. Please note, your healthcare provider may be finishing up another visit when you connect, so if they do not join right away please stay on the call for a few minutes. Checking y... continue reading

  • can i cancel or reschedule my telemedicine appointment? 

    Absolutely. If you are unable to make your appointment or need to cancel, please navigate to either the calendar invite or the Calendly confirmation email you received. From there, you have the option to cancel or reschedule the visit - just click on the option you prefer.  If your healthcare provider’s availability is full, please send a messag... continue reading

  • what if i’m late for my telemedicine appointment?

    Due to a high volume of patients and increasing wait times, it is extremely important to be on time for your scheduled appointment. If you are late, your healthcare provider may ask you to reschedule your appointment. Please note, your healthcare provider may be finishing up another visit when you connect so make sure to stay on the call for a f... continue reading

  • how do i join my telemedicine appointment?

    Once you schedule your appointment you’ll receive a link via email where you can access your appointment at the scheduled time. For phone call appointments, the pin needed to access your appointment will be in this email. You’ll be able to navigate to your appointment at either or at the sc... continue reading

general questions

  • are the medications you prescribe safe?

    Physicians are permitted to prescribe a medication at other dosages as off-label use when they determine it is medically appropriate. It is important that you answer all questions truthfully and completely, and review the treatment plan and any potential side effects before you start taking the medication. continue reading

  • is this a safe way to receive treatment?

    Telemedicine is an increasingly common way to receive a remote diagnosis and treatment from trusted medical professionals. Through this service, which is guided by clinical guidelines, patients have a safe, cost-effective way to receive medical advice. continue reading

  • i need a shipment sooner than expected

    If you need your order to ship out a bit early, you can move your next billing date by clicking on 'Need your refill right now?' or 'Change Shipping Date.' If you find you do need help adjusting your shipping date, please reach out to our customer support team and we can move your next refill date up for you.  If you would like to inquire about ... continue reading

  • how can i get a refill on my prescription?

    how do refills work? Your refills will be automatically charged and sent out on your refill date (30, 60 or 90 days) for the duration of your prescription from the date your last order processed. Shipping cadence can very depending on your prescription, but you can always find your next processing date by heading to your Hims or Hers account and... continue reading

  • what is off-label drug use?

    When a doctor prescribes medication for off-label use, this means that the physician is prescribing a drug in a way that is different than what is in the FDA approved labeling for the drug. When the FDA approves a drug, the approved labeling specifies, among other things, the diseases or conditions for which the drug has been approved by the FD... continue reading

  • can i use an outside prescription?

    Right now, the Hims & Hers platforms are not set up to accept outside prescriptions. This means that even if your primary care provider has already written a prescription for you, we will still need you to complete a medical assessment when you place your order.  continue reading

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my prescription

  • How do I dispose of my medication? 

    We currently do not accept prescription medication returned to us– regardless of them being unused, unopened or damaged in any event. Because of this we recommend following FDA guidelines on how to properly dispose of medications.  Please follow this link to the Food & Drug Administration (FDA)'s website to watch a short video on how to do this.  continue reading

  • how do i update my blood pressure?

    To update your blood pressure, please reach out to your healthcare provider with your blood pressure reading through our secure messaging portal. You can access the messaging portal by logging in to your account at or continue reading

  • how do i renew my prescription?

    If you are out of refills on your prescription, you will have been emailed a link and instructions on how to complete your follow-up visit. Please click the link and complete your visit and a provider will follow-up with you as soon as possible. This is also the time to request any adjustments you would like to be made to your dosage or prescrip... continue reading

  • can i increase my dosage?

    Requests to increase your dosage can be made during your renewal visit and only for particular prescriptions. A renewal visit is only prompted once you are out of monthly refills and need a new prescription. If you are not yet up for a renewal and would still like to discuss this, you can send a message to the doctor directly to communicate any ... continue reading

  • can i get a copy of my prescription?

    While we don't provide a physical copy of your prescription, if you would like to have your prescription sent to a different pharmacy we can definitely help! You can also request a copy of your medical records which includes a screenshot of any prescription you've received on this platform - however, this screenshot cannot be used to receive fil... continue reading

  • can I get a copy of my medical records?

    Yes, you may request a copy of your medical records and we recommend always keeping your regular primary care doctor in the loop on any new medicines you are taking including the ones that an independent provider prescribes you through the Hims or Hers platform.Just let us know via our secure messaging portal and we can prepare a full report of ... continue reading

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physician information

  • Are your clinicians licensed?

    Yes, all of our providers are licensed to practice medicine in the United States and are board-certified in various areas of specialty such as family medicine, urology, OB/GYN, and more!  Our nurse practitioners and physician’s assistants are also all licensed or certified in the states in which they provide patient care. You can find a list of ... continue reading

  • hers medical advisors

    Katherine Gregory MDAdvisor, Women's Health Dr. Katherine Gregory has been practicing Gynecology in San Francisco since 1995.  She received her undergraduate degree from UC Berkeley and medical degree from UC Davis.  She trained in Obstetrics and Gynecology at Beth Israel Hospital, Harvard Medical School, after which she obtained a degree of Mas... continue reading

  • Provider credentials

    Last Updated: August 4, 2022 Name License State License Number NPI Specialty Aaron Murfin, APRN California 95019932 1821646092 NP-Adult Gerontology   Kentucky 3016675       Louisiana 224848       Nevada TEMP855565       Ohio 024678       Oregon 202208496NP-PP       Texas 1074710       Washington N361314159       Wisconsin 97... continue reading

  • medical complaint information

      CALIFORNIA NOTICE TO CONSUMERSMedical doctors are licensed and regulated by the Medical Board of California(800) Complaints may be filed online at or submitted in hard copy form.  A Consumer Complaint Form, including instructions for completing it may be found at http://www.mb... continue reading