my telemedicine appointment

  • preparing for your telemedicine appointment

    Before you start your call, please keep your surroundings in mind - your healthcare provider may ask you to reschedule if you are in a distracting or unsafe environment. Please note, your healthcare provider may be finishing up another visit when you connect, so if they do not join right away please stay on the call for a few minutes. Checking y... continue reading

  • can i cancel or reschedule my telemedicine appointment? 

    Absolutely. If you are unable to make your appointment or need to cancel, please navigate to either the calendar invite or the Calendly confirmation email you received. From there, you have the option to cancel or reschedule the visit - just click on the option you prefer.  If your healthcare provider’s availability is full, please send a messag... continue reading

  • what if i’m late for my telemedicine appointment?

    Due to a high volume of patients and increasing wait times, it is extremely important to be on time for your scheduled appointment. If you are late, your healthcare provider may ask you to reschedule your appointment. Please note, your healthcare provider may be finishing up another visit when you connect so make sure to stay on the call for a f... continue reading

  • how do i join my telemedicine appointment?

    Once you schedule your appointment you’ll receive a link via email where you can access your appointment at the scheduled time. For phone call appointments, the pin needed to access your appointment will be in this email. You’ll be able to navigate to your appointment at either or at the sc... continue reading

general questions

  • are the medications you prescribe safe?

    Physicians are permitted to prescribe a medication at other dosages as off-label use when they determine it is medically appropriate. It is important that you answer all questions truthfully and completely, and review the treatment plan and any potential side effects before you start taking the medication. continue reading

  • how can i get a refill on my prescription?

    so first, how do refills work? For your convenience, the pharmacy processes your refills automatically based on the shipping cadence you chose for your subscription during your medical visit. We offer a number of different choices depending on your prescription. For example, if you chose a monthly option, your next refill will begin processing ... continue reading

  • what is off-label drug use?

    When a doctor prescribes medication for off-label use, this means that the physician is prescribing a drug in a way that is different than what is in the FDA approved labeling for the drug. When the FDA approves a drug, the approved labeling specifies, among other things, the diseases or conditions for which the drug has been approved by the FD... continue reading

  • can i use an outside prescription?

    Right now, the Hims & Hers platforms are not set up to accept outside prescriptions. This means that even if your primary care provider has already written a prescription for you, we will still need you to complete a medical assessment when you place your order.  continue reading

  • can i use my insurance, hsa, hra or fsa?

    At this time we do not accept insurance, health savings accounts (HSA), health reimbursement accounts (HRA), or flexible spending accounts (FSA). HSA, HRA, and FSA each have specific requirements for reimbursement. We recommend consulting with a qualified accountant or tax professional to determine your eligibility for reimbursement. Hims & ... continue reading

my prescription

  • how do i dispose of my medication? 

    We currently do not accept prescription medication returned to us–regardless of them being unused, unopened or damaged in any event. Because of this we recommend following FDA guidelines on how to properly dispose of medications.  Please follow this link to the Food & Drug Administration (FDA)'s website to watch a short video on how to do this. ... continue reading

  • how do i renew my prescription?

    Quick Tip: if a follow-up visit link has been emailed to you already, click the link in your email > complete your visit > wait for your provider to respond. Your prescription may be due for a renewal. Maybe your prescription has expired, maybe you've run out of your refills. No matter the reason, we can help. Important Notes: Do you have refi... continue reading

  • can i increase my dosage?

    You can request to increase the dosage of your medication at any time, such as during a renewal visit, but only for certain treatments. Keep in mind as well that any potential change to your prescription is at the discretion of your medical provider based on your health information. To make this request, please let the provider know via the secu... continue reading

  • can i get a copy of my medical records or prescription?

    The short answer is yes, you can request a copy of your medical records or prescription at any time. We recommend that you share any updates to your medical history, including any new medications, with your primary care provider. To get started, please let us know via our secure messaging portal in your Hims or Hers account! See our article "how... continue reading

  • how can i transfer my prescription?

    How can I transfer my prescription to a local pharmacy? While we have chosen to work with specific pharmacies to offer our products at low prices and make the process convenient for our customers, we understand that you may want to receive your treatments elsewhere. If you have an active subscription with us for a prescription treatment, we can... continue reading

physician information

  • Are your clinicians licensed?

    Yes, all of our providers are licensed to practice medicine in the United States and are board-certified in various areas of specialty such as family medicine, urology, OB/GYN, and more!  Our nurse practitioners and physician’s assistants are also all licensed or certified in the states in which they provide patient care. You can find a list of ... continue reading

  • hers medical advisors

    Katherine Gregory MDAdvisor, Women's Health Dr. Katherine Gregory has been practicing Gynecology in San Francisco since 1995.  She received her undergraduate degree from UC Berkeley and medical degree from UC Davis.  She trained in Obstetrics and Gynecology at Beth Israel Hospital, Harvard Medical School, after which she obtained a degree of Mas... continue reading

  • Provider credentials

    Last Updated: January 11, 2023 Provider Name License State License Number NPI Specialty Aaron Murfin, APRN California 95019932 1821646092 NP-Adult Gerontology   Kentucky 3016675       Louisiana 224848       Nevada TEMP855565       Ohio 024678       Oregon 202208496NP-PP       Texas 1074710       Washington N361314159       W... continue reading

  • medical complaint information

      CALIFORNIA NOTICE TO CONSUMERSMedical doctors are licensed and regulated by the Medical Board of California(800) Complaints may be filed online at or submitted in hard copy form.  A Consumer Complaint Form, including instructions for completing it may be found at http://www.mb... continue reading