orders & shipping 📦
how fast is shipping?
Your order is usually shipped the morning after your prescription is written and arrives in a few business days. If you are located in NYC or Minneapolis and placing a Primary Care order through the Hims or Hers websites, look out for the option to select Capsule as your pharmacy option for free same-day delivery in those areas. continue reading
is shipping free?
Yep! You aren't charged for shipping. continue reading
why is my order being returned to sender?
If your order is on it's way back to you, it may be that we were not able to deliver to the address we have on file. Please double check your address by logging into forhims.com or forhers.com and heading to 'account'. You can reach out to our support team to have your order re-shipped - find all the ways to contact us here! continue reading
my coupon didn't work!
If you tried to use a promo code or coupon for your first order and it didn't apply, don't worry - we'll be happy to help. Just reach out to our team and we'll make it right. continue reading
what is your refund policy?
You are free to cancel, postpone or snooze your subscription at any time, although we do ask for a minimum of 48 hours notice before your next order is set to process. We cannot guarantee refunds for any cancellation requests received after the pharmacy has processed your order. Have any issues with your shipment? Just let us know what happene... continue reading
my order was lost, damaged, or missing something!
If your order has not arrived within 5-7 business days from the day you received your tracking number or if your kit arrived but was damaged or missing an item, please reach out and let us know. Our team will do everything we can to track down your products or get a replacement out to you asap! 📦 continue reading