Before you start your call, please keep your surroundings in mind - your healthcare provider may ask you to reschedule if you are in a distracting or unsafe environment. Please note, your healthcare provider may be finishing up another visit when you connect, so if they do not join right away please stay on the call for a few minutes.
Checking your connection:
Before joining your telemedicine appointment, make sure you are connected to a strong wifi network to reduce the chances of being disconnected during your call. In order to connect to your call while using a mobile device, please use the Hims & Hers app, Safari on iPhone, or Chrome on Android.
If you do experience technical issues, please switch your browser to private/incognito mode first. If you still experience issues, try a different browser or device or reach out to the Customer Support team here for assistance.