Refunds per the money back guarantee can only be requested between the following days (otherwise known as “the refund period”) for these products:
- Finasteride purchased through Hims between 90 and 180 days
- Sildenafil purchased through Hims between 60 and 120 days
- Prescription Acne or Anti-Aging creams purchased through Hims & Hers between 60 and 90 days
You are eligible for a full refund of the prescription product if the following terms and conditions are satisfied:
- You used the prescription product consistently as directed by your provider leading up to the refund period*
- You submitted a refund request to the email below along with your order number any time within the refund period after your shipment was delivered
- for products purchased through Hims, email: firstname.lastname@example.org
- for products purchased through Hers, email: email@example.com
Refund requests will not be accepted outside of the refund period. Refunds will be made to the payment method you used to make the original purchase. You may be asked to return any remaining product. Limit one refund per customer per eligible product. Returning customers who sign up through the Hims & Hers platform again are not eligible for a refund. Additional items from your order are not eligible for a refund.
*If you are experiencing side effects or have a question about how to use the product, message a healthcare provider through our platform.