how does shipping work?

If you want to know about about shipping, we can help. Read on to view our answers to some of the most common shipping questions we receive.

Wondering where your order is? See: where's my order?

How fast is shipping?

Once the pharmacy finishes processing your order, delivery typically takes 2-5 business days depending on the shipping carrier and your location. We are, however, experiencing some longer shipping times and delays due to global supply chain issues, adverse weather events, and delays with shipping carriers.

When your order ships, you'll receive an email with a link to your tracking information. As soon as we get more details from the carrier, you'll see the tracking history updated on that page.

You can also find this by logging into your account and clicking "Orders" on the account menu. Not sure how to log in? See our article "how do i log into my account?"

Do you offer expedited or overnight shipping?

We do not offer expedited or overnight shipping at this time.

Important Note: If you are located in NYC or Minneapolis and placing a Primary Care order through Hims or Hers, look out for the option to select Capsule as your pharmacy option for free same-day delivery in those areas.

How much does shipping cost?

Shipping is free!

What shipping carrier do you use?

Hims & Hers products are shipped via DHL SmartMail or USPS, depending on the product you ordered.

Can you ship to a P.O. box?

Yes, all of our products can be shipped to a P.O. box via USPS.

 

That's it!

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Email: support@forhims.com / support@forhers.com 
Phone: (800) 368-0038
Live Chat: Click the "Help" bubble at the bottom left.
Hours: 7 days a week, 5AM to 8PM Pacific Time

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