what is your refund policy?

You can cancel your subscription or change your next refill process date at any time, but we ask that you send us a clear request at least 48 hours prior to your next order process date. We cannot guarantee a refund if you request cancellation after the pharmacy has processed your order.

Please see the article "how do i snooze or cancel my next order?" for more information on how to manage your subscription and check your next order process date.

Important Note: snoozing your subscription or changing the next order date will not cancel your subscription.

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Live Chat: Click the "Help" bubble at the bottom left.
Hours: 7 days a week, 5AM to 8PM Pacific Time

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