how can i message my healthcare provider?

Quick Tips: log in > "Account" > "Messages" > select correct treatment channel > type your message > send!

Direct link to your Messages: Hims / Hers

  • If you have multiple treatment channels, be sure to scroll down and click on the specific treatment channel you want. That should take you to the appropriate channel in the secure messaging portal.
  • The messaging portal in your account does not support live chat, but you will receive an email notification as soon as your healthcare provider messages you.
  • If you are opt in to text message notifications, then you will receive an alert (standard data and messaging rates may apply).

If you need to review your provider's messages or ask any questions related to your treatment, you can do so by visiting the secure messaging portal in your Hims or Hers account. Read on for a step-by-step guide on how to access the portal.

Important Notes:

  • If you can answer yes to any of the below questions, please let us know:
    • Have you started taking any new medications?
    • Have you experienced any new allergies?
    • Have you experienced any side effects?
    • Have you been in the hospital, or have you started using another pharmacy since the last fill?
    • Are you concerned that the medication is ineffective?

That's it!

If you have any additional questions, please don't hesitate to let us know! We're here for you.

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