how can i message my healthcare provider?

Quick Tips: log in > "Account" > "Messages" > select correct treatment channel > type your message > send!

Direct link to your Messages: Hims / Hers

If you need to review your provider's messages or ask any questions related to your treatment, you can do so by visiting the secure messaging portal in your Hims or Hers account. Read on for a step-by-step guide on how to access the portal.

Important Notes:

  • If you can answer yes to any of the below questions, please let us know:
    • Have you started taking any new medications?
    • Have you experienced any new allergies?
    • Have you experienced any side effects?
    • Have you been in the hospital, or have you started using another pharmacy since the last fill?
    • Are you concerned that the medication is ineffective?
  • Please note that the messaging portal does not support live chat, but you will receive an email notification as soon as your healthcare provider messages you.
  • If you would you like to speak to a pharmacist, please use the contact information included in the pharmacy information booklet sent with your order.

Step 1: Getting to the Right Place

  • First, head over to the Hims or Hers website and log into your account.
  • Hims account: once logged in, click on the menu icon at the top right corner of the page (three horizontal lines) to pull up the black sidebar. On this, click "Account" to bring up the menu.
    • It should look like this:

Hims Sidebar.png

  • Hers account: once logged in, click on the "ACCOUNT" button at the top right corner of the page (white button to the left of the cart symbol). It should look like this:

Hers Acct.png

  • After this step, you should see the account options at the top of the page. From here, click on "Messages" as circled in the screenshot below.



Step 2: Finding the Correct Channel

  • Following the steps above should take you to the messages page in your account.
  • If you have multiple treatment channels, be sure to scroll down and click on the specific treatment channel you want. That should take you to the appropriate channel in the secure messaging portal.
  • Type in your message and send!

That's it!

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Email: / 
Phone: (800) 368-0038
Live Chat: Click the "Help" bubble at the bottom left.
Hours: 7 days a week, 5AM to 8PM Pacific Time

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