For prescription orders, if it has been over 24 hrs since completing your questionnaire, please be sure you check for outstanding requests from your doctor. To do so, log into your account and look for 'pending actions'. Also, check and thoroughly review any messages you might have from your doctor. Instructions may be included at the end of the message.
If you accidentally closed your browser before you finished your medical assessment, or if you need to re-upload a photo, please log in and head to account > required actions and follow the instructions waiting for you there.
Your first order should arrive within 5-7 days of purchase. When your order ships, you'll receive an email with a link to tracking. You can also find this by logging into your account and clicking orders.