If your order has not arrived within 5-7 business days from the day you received your tracking number or if your kit arrived but was missing an item, please reach out and let us know. Our team will do everything we can to track down your products or get a replacement out to you asap.
Articles in this section
- can you ship to a p.o. box?
- how do i snooze, customize or cancel my next order?
- how much is shipping?
- my order was lost/stolen/missing something!
- my photos aren’t uploading!
- what does "outstanding medical visit" mean?
- what is your return policy?
- what shipping method do you use?
- where's my order?
- why is my next delivery so far away?