what does "outstanding medical visit" mean?

If you see 'outstanding medical visit' on your account, this means that your medical assessment has been completed, submitted, and is waiting for review or is currently being reviewed by a provider.

Please allow a minimum of 48 hours after you complete your assessment for this review to take place. Once the review has been completed we'll send out an email to let you know what the next steps are. 

If you think you missed our email or it has been more than 48 hours, we suggest logging into your account and heading to 'messages' to check that the provider is not waiting to hear back from you. You can reach out the provider any time through this secure messaging portal.

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