i'm having trouble taking or uploading a picture

If you started your visit from within Facebook, Instagram or another application, it is sometimes not possible to access the camera to take a photo for your visit. Try resuming your visit in another browser like Safari or Chrome, or on your desktop computer.

If you have tried to submit your photos and it seems like nothing is happening, this can sometimes come down to the small print. Our website will quickly guide you through the process and request several photos in a row. Please read each page carefully, as after every refresh we will ask you for a different photo.

If you are seeing an error when you upload your photos, please let us know and our team will be happy to troubleshoot this with you.

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