how do i adjust the bill date of my shipment?
Aren't quite ready for your next shipment to bill and process? Do you need your kit to ship out a bit early this month? We can help move your next billing date, no problem! Just shoot our customer experience team a message and let us know you're looking to snooze your order.
i have too much! how do i snooze my subscription for a bit?
Find you're not getting through a single RX as quick as you'd expected? We can help move your shipment date back. Let our customer experience team know you're looking to snooze and we'd be happy to assist!
how do i add or edit out products from my next shipment?
Want to add or remove items from your subscription kit? We totally get it. You can customize your OTC products through your account by heading into the orders section. Or of course, you can always contact our customer experience team!
how do i cancel my order or subscription?
We get it, sometimes it's not the right time or things just aren't workin' out - if you'd like to cancel your subscription for good, get in touch with our customer experience team and we'll help get that taken care of. Don't forget the great options listed above!
Have any questions about your prescription treatment, or aren't seeing the results you want? You can message your doctor anytime through your secure message portal in your account. Medical care is a click away.
**Please be sure to give us 48 hours notice before your next bill date. Refunds are not guaranteed in the event that we are not able to stop a shipment in time.