Before joining your telehealth appointment, make sure you are connected to a strong wifi network to reduce the chances of being disconnected during your call. In order to connect to your call while using a mobile device, please use the Hims & Hers app, Safari on iPhone, or Chrome on Android.
If you do experience technical issues, here are some troubleshooting tips:
- Your camera and/or microphone settings should be enabled during this call. You may need to check your phone and browser settings. If you are experiencing any trouble connecting to your appointment on a desktop or laptop, I suggest trying a different browser or device.
- If you are trying to access your appointment through the mobile app, please try to use a web browser instead. If using an iPhone - Safari browser If using an Android - Google Chrome browser.
- If you are still experiencing technical issues, you may need to reschedule your appointment at: https://www.forhims.com/appointments or https://www.forhers.com/appointments. If there are not any available appointment slots, please check back daily to see when there is new availability.
- If there are no available appointment slots, please check back daily to see when there is new availability.
- Switch your browser to private/incognito mode first.
If you still experience issues, try a different browser or device or reach out to Customer Support here for assistance.
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