how do i reset my password?

Quick Tip: On the login page, click "Forgot Password?" > enter the email address you use to log in > click "Reset Password" > check email (including spam folder) > follow reset link in email > enter new password in reset form > click "Reset Password" to save.

We've all been there—it happens. Here's our step-by-step guide on how to get you back on track.

Important Notes:

  • We will never ask for your password. Please keep this information safe to prevent unauthorized access to your account.
  • If you submit more than one request, please use the link in the most recent email. Only the most recent link will be active.
  • If you have any issues resetting your password, please contact us at support@forhims.com (Hims) or support@forhers.com (Hers) for help.

Step 1: Request Reset

  • Go to forhims.com or forhers.com.
  • On the Hims website, click on the menu icon (three horizontal lines) at the top right and then the black "Sign in" button when the black sidebar menu appears.
    • Here's how this should look:

Hims Home Page.png

Hims Sidebar.png

  • On the Hers website, click on the "LOGIN" button at the top right corner of the page.
    • It should look like this:

Hers Home Page.png

  • Once you do, you should see the login page welcoming you back. Look below the empty text fields and click on "Forgot password?" to continue.
  • From there, enter the email address you use to log in and click "Reset Password".

Left: Hims, Right: Hers

Hims Login Forgot.pngHers Login Forgot.png

Step 2: Check Your Email

  • You should receive a password reset link in your email inbox right after the first step.
  • If you do not see any email even after a few minutes, please check your spam folder. If you have any trouble during this step, please let us know.
  • The password reset email will look something like the screenshot below:

Pass Reset Email.png

Step 3: Reset Your Password

  • On the email, click the button that says "reset password" to be taken to our form as pictured in the screenshot below.
  • After entering a new password in the designated fields, click on the "Reset Password" button.

Hims Pass Reset.png

 

That's It!

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Email: support@forhims.com / support@forhers.com 
Phone: (800) 368-0038
Live Chat: Click the "Help" bubble at the bottom left.
Hours: 7 days a week, 5AM to 8PM Pacific Time

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