how and when can i contact support?

Email

You can fill out our contact form by clicking here or email us at support@forhims.com / support@forhers.com.

Por apoyo en español por favor contacte a support@forhims.com.

 

Live Chat

Hours: 7 days a week, from 5AM to 8PM Pacific Time.

To get started, click the 'Help' button at the bottom left of your screen. On mobile, this may appear as a small button with a speech-bubble icon.

 

Phone

1 (800) 368-0038

Hours: 7 days a week, from 5AM to 8PM Pacific Time.

Please know that at the beginning of the call, you will be required to verify your identity as the accountholder and confirm an order number. You can find your order numbers by viewing the Orders page on your Hims or Hers account.

If you cannot provide an order number at this time, please call us once you are able to do so.  

 

Social

Twitter:

Hims: @askforhims
Hers: @askforhers

Facebook

Hims: facebook.com/wearehims
Hers: facebook.com/wearehers

Instagram:

Hims: @hims
Hers: @hers

You can shoot us a private message on any of these platforms. If you have questions about an existing account or subscription, please include your order number in the private message if you have questions about an existing account or subscription.

Important: social media platforms are not secure means of communication. For your privacy, if you need to message us about anything that requires personally identifying or confidential information, please email us instead at (Hims) or support@forhers.com (Hers). By communicating with us via Instagram, Twitter, or Facebook, you are assuming the risk that your communications may not be secure.

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