how and when can I contact support?

**Spanish Support: Por apoyo en español por favor contacte a


Complete our contact form by clicking here. We are currently experiencing a very high volume of contacts therefore, response times may take several days. Please check out our help center for answers to your most common questions!


1(800) 368-0038
7 days/wk - 5am to 8pm PST

**Please know you will be required to verify your identity as the account holder in addition to confirming a shipment or order ID. You can find your order ID and/or shipment numbers by logging into your hims or hers account and head to If you cannot provide an order ID/shipment number at this time, please call back when you are able to do so.  

Live Chat

7 days/wk, 5am to 8pm PST

Click the 'help' bubble at the bottom left of your screen 









Shoot us a DM on any of these platforms. Please include your order ID or shipment number in the private message if you have questions about an existing account or subscription.

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