how and when can I contact support?

For the fastest resolution, please use our help center

Email

Complete our contact form here

Phone

1(800) 368-0038

7 days/wk - 5am to 8pm PST

**Please know you will be required to verify your identity as the account holder in addition to confirming a shipment or order ID. You can find your order ID and/or shipment numbers by logging into your hims or hers account and head to https://www.forhims.com/orders. If you cannot provide an order ID/shipment number at this time, please call back when you are able to do so.  

Live Chat 

click the 'help' bubble at the bottom left of your screen 

7 days/wk, 5am to 8pm PST

Social

Twitter:

@askforhims

@askforhers

Facebook

www.facebook.com/wearehims

www.facebook.com/wearehers/

Instagram:

@hims

@hers

Shoot us a DM on any of the following platforms. Please include your order ID or shipment number in the private message if you have questions about an existing account or subscription.

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