how and when can i contact support?


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**Spanish Support: Por apoyo en español por favor contacte a



1 (800) 368-0038

7 days a week from 5am to 8pm PST

**Please know you will be required to verify your identity as the account holder in addition to confirming a shipment or order ID. You can find your order ID and/or shipment numbers by logging into your hims or hers account and head to If you cannot provide an order ID/shipment number at this time, please call back when you are able to do so.  


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7 days a week from 5am to 8pm PST

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Shoot us a DM on any of these platforms. Please include your order ID or shipment number in the private message if you have questions about an existing account or subscription.

Please note that social media platforms are not secure methods of communication, and information or messages you send to us via instagram may not be secure. For any communication that includes any personally identifying or confidential information, please email . By communicating with us via Instagram, Twitter or facebook you are assuming the risk that your communications may not be secure.

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