where's my order?

Quick Tip: once an order ships, you should receive tracking information in your email inbox. You can also see your orders by logging into your account and heading to > "Account" > "Orders"

Where exactly is my order?

When your order ships, you'll receive an email with a link to your tracking information. As soon as we get more details from the carrier, you'll see the tracking history updated on that page.

You can also find this by logging into your account and clicking "Orders" on the account menu. Not sure how to log in? See our article "how do i log into my account?"

Once the pharmacy finishes processing your order, delivery typically takes 2-5 business days depending on the shipping carrier and your location. We are, however, experiencing some longer shipping times and delays due to global supply chain issues, adverse weather events, and delays with shipping carriers.

We're working diligently to get your order to you as quickly as possible!

 

How come my order hasn't processed yet?

For prescription orders, if it has been over 24 hrs since completing your medical assessment, please be sure to check for any outstanding requests from the provider in these two places:

  • The secure messaging portal in your account: please check and thoroughly review any messages you may have received from the provider. There may be questions or instructions included in the message.
  • Any "Action Items" on your account: log into your account, click "Account," and check the account options at the very top of the page for a heading called "Action Items" to view any instructions that may be waiting for you there.
    • You may have action items if you accidentally closed your browser before finishing your medical assessment or if you need to upload another photo.
    • Unsure about how to check for action items? Scroll down to view the last section of this article, "How can I check if I have any action items?"

If you're looking for the process date of your next refill, you can find it on the Subscriptions page of your Hims or Hers account. Links: Hims Subscriptions Page / Hers Subscriptions Page

 

Why is my order being returned to sender?

If your package is on its way back to the sender, it may be that the carrier was not able to deliver to the address we have on file. Please double check your shipping address on your Hims or Hers account. If you have multiple subscriptions, please check the address on each subscription.

For more information, see: "how do i update my shipping information?"

 

How can I check if I have any action items?

Step 1: Log In

  • Head over to the Hims or Hers website and log into your account. Article: "how do i log into my account?"
  • Hims account: once logged in, click on the menu icon at the top right corner of the page (three horizontal lines) to pull up the black sidebar. On this, click "Account" to bring up the menu.
    • It should look like this:

Hims_Sidebar.png

  • Hers account: once logged in, click on the "ACCOUNT" button at the top right corner of the page (white button to the left of the cart symbol). It should look like this:

Hers_Acct.png

  • After this step, you should see the account options at the top of the page. You may or may not see "Action Items." If you do, click on "Action Items" as shown in the screenshot below.

Action Items.png

 

That's It!

If you have any additional questions, please don't hesitate to let us know! We're here for you.

Email: support@forhims.com / support@forhers.com 
Phone: (800) 368-0038
Live Chat: Click the "Help" bubble at the bottom left.
Hours: 7 days a week, 5AM to 8PM Pacific Time

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