where's my order?

For prescription orders, if it has been over 24 hrs since completing your medical assessment, please be sure you check for outstanding requests from your doctor. To do so, log into your account and look for 'action items'. Also, check and thoroughly review any messages you might have from your doctor. Instructions may be included at the end of the message.

If you accidentally closed your browser before you finished your medical assessment, or if you need to re-upload a photo, please log in and head to account > action items and follow the instructions waiting for you there. 



(colors may appear differently on the hers website)


Once finalized, your order will typically arrive within 5 to 7 business days. However, we're experiencing some longer shipping times and delays due to global supply chain issues, adverse weather events, and delays with shipping carriers.

When your order ships, you'll receive an email with a link to tracking information. As soon as we get more detail from the carrier, you'll see your tracking info updated on that page. You can also find this by logging into your account and clicking orders.

We're working diligently to get you your order as quickly as possible! 

*Please note most of our products are a recurring monthly subscription.

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