where's my order?

For prescription orders, if it has been over 24 hrs since completing your medical assessment, please be sure you check for outstanding requests from your doctor. To do so, log into your account and look for 'action items'. Also, check and thoroughly review any messages you might have from your doctor. Instructions may be included at the end of the message.

If you accidentally closed your browser before you finished your medical assessment, or if you need to re-upload a photo, please log in and head to account > action items and follow the instructions waiting for you there. 


(colors may appear differently on the hers website)

Once finalized, your order should arrive within 5 to 7 business days. We do not currently offer custom shipping options or expedited shipping. When your order ships, you'll receive an email with a link to tracking information. You can also find this by logging into your account and clicking orders.

*Please note most of our products are a recurring monthly subscription.

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