frequently asked questions

• how do i snooze or cancel my next order?

  how do i snooze or change the date of my next order? Not quite ready for your next shipment? Or do you need your order to ship out a bit early this month? We're happy to offer three options. Please note that some of these options may not always be visible on mobile or in smaller windows: Open up the Hims or Hers website and log into your ac... continue reading

• How do I add or remove items on my subscription?

  How can I view my subscriptions? Head over to this page here: Hims / Hers and log in to get started. These links should take you directly to the Subscriptions page on your account. If you are not already signed in, you will need to do so before following the links. Open up the Hims or Hers website and log into your account. Not sure how to log... continue reading

• how do i reactivate my subscription?

  quick tip: log in to your  Hims or Hers > click "account" > scroll to the subscription you want to reactivate > "reactivate subscription" > "yes, reactivate" First, head over to the Hims or Hers website and log into your account. Not sure how to do this? Take a look at this article: "how do i log into my account?" Hims account: Click on th... continue reading

• how do i update my payment information?

  Quick Tip: visit either Hims or Hers > sign in / login > account > profile > payment method > update payment method > enter details > submit. Head over to the Hims or Hers website and log into your account. Not sure how to do this? Take a look at this article: how do i log into my account? Hims account: once logged in, click on the "hamburge... continue reading

• preparing for your telehealth appointment

  Before you start your call, please keep your surroundings in mind - your healthcare provider may ask you to reschedule if you are in a distracting or unsafe environment. Your healthcare provider may be finishing up another visit when you connect, so if they do not join right away please stay on the call for a few minutes. All the necessary ques... continue reading

• how does shipping work?

  If you want to know about about shipping, we can help. Read on to view our answers to some of the most common shipping questions we receive. Wondering where your order is? See: where's my order? How fast is shipping? Once the pharmacy finishes processing your order, delivery typically takes 2-5 business days depending on the shipping carrier and... continue reading

• where's my order?

  When your order ships, you'll receive an email with a link to your tracking information. As soon as we get more details from the carrier, you'll see the tracking history updated on that page. You can also find this by logging into your account and clicking "Orders" on the account menu.  Once the pharmacy finishes processing your order, delivery ... continue reading