frequently asked questions

• how does this work?

  First, you will complete an online questionnaire to gather info for your healthcare provider about your symptoms and medical history. We will then match you with a licensed provider who will review the information you provide and evaluate your treatment options. Your provider might follow up with questions which you can respond to using our secu... continue reading

• how fast is shipping?

  Your order is usually shipped the morning after your prescription is written and arrives in a few business days. If you are located in NYC or Minneapolis and placing a Primary Care order through the Hims or Hers websites, look out for the option to select Capsule as your pharmacy option for free same-day delivery in those areas.  continue reading

• is shipping free?

  Yep! You aren't charged for shipping. continue reading

• preparing for your telemedicine appointment

  Before you start your call, please keep your surroundings in mind - your healthcare provider may ask you to reschedule if you are in a distracting or unsafe environment. Please note, your healthcare provider may be finishing up another visit when you connect, so if they do not join right away please stay on the call for a few minutes. Checking y... continue reading

• are the medications you prescribe safe?

  All the medications our doctors prescribe have been FDA approved at specific doses. Physicians are permitted to prescribe a medication at other dosages as off-label use when they determine it is medically appropriate. It is important that you answer all questions truthfully and completely, and review the treatment plan and any potential side eff... continue reading

• is this a safe way to receive treatment?

  Telemedicine is an increasingly common way to receive a remote diagnosis and treatment from trusted medical professionals. Through this service, which is guided by clinical guidelines, patients have a safe, cost-effective way to receive medical advice. continue reading

• Are your clinicians licensed?

  Yes, all of our providers are licensed to practice medicine in the United States and are board-certified in various areas of specialty such as family medicine, urology, OB/GYN, and more!  Our nurse practitioners and physician’s assistants are also all licensed or certified in the states in which they provide patient care. You can find a list of ... continue reading

• are my photos and data secure and encrypted?

  We take your privacy very seriously. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. Please see our Privacy Policy and our Medical Partner's Privacy Policy for additional information.  continue reading