frequently asked questions

• how does shipping work?

  If you want to know about about shipping, we can help. Read on to view our answers to some of the most common shipping questions we receive. Wondering where your order is? See: where's my order? How fast is shipping? Once the pharmacy finishes processing your order, delivery typically takes 2-5 business days depending on the shipping carrier and... continue reading

• preparing for your telemedicine appointment

  Before you start your call, please keep your surroundings in mind - your healthcare provider may ask you to reschedule if you are in a distracting or unsafe environment. Please note, your healthcare provider may be finishing up another visit when you connect, so if they do not join right away please stay on the call for a few minutes. Checking y... continue reading

• are the medications you prescribe safe?

  Physicians are permitted to prescribe a medication at other dosages as off-label use when they determine it is medically appropriate. It is important that you answer all questions truthfully and completely, and review the treatment plan and any potential side effects before you start taking the medication. continue reading

• Are your clinicians licensed?

  Yes, all of our providers are licensed to practice medicine in the United States and are board-certified in various areas of specialty such as family medicine, urology, OB/GYN, and more!  Our nurse practitioners and physician’s assistants are also all licensed or certified in the states in which they provide patient care. You can find a list of ... continue reading

• are my photos and data secure and encrypted?

  We take your privacy very seriously. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. Please see our Privacy Policy and our Medical Partner's Privacy Policy for additional information.  continue reading